Privacy Policy

Last Updated: 25 February 2026

This Privacy Policy is published in accordance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

LAUNDRAYWALLA ("we", "our", or "us") operates the LAUNDRAYWALLA mobile application (the “App”). By accessing or using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

• Full Name
• Mobile Number
• Email Address
• Pickup and Delivery Address
• Order Details
• Payment Information (processed via secure third-party gateway)

1.2 Sensitive Personal Data (If Applicable)

In accordance with SPDI Rules, sensitive data such as payment details are processed securely by authorized third-party payment providers. We do not store debit/credit card or UPI credentials on our servers.

1.3 Device & Technical Information

• Device type and OS version
• IP address
• App usage logs
• Location data (with permission)

2. Purpose of Data Collection

• Account creation and authentication (OTP login)
• Order processing and service fulfillment
• Customer support
• Notifications and service updates
• Compliance with legal obligations

3. Consent

By using our App and providing your personal data, you consent to the collection, storage, processing, and transfer of your information in accordance with applicable Indian laws.

4. Data Sharing & Disclosure

We do not sell personal data.

• Delivery partners for service execution
• Payment gateway providers
• Cloud hosting providers
• Law enforcement agencies when legally required

5. Data Security (Reasonable Security Practices)

We implement reasonable security practices as required under Rule 8 of SPDI Rules, including:

• HTTPS encrypted communication
• Access control and authentication
• Secure server infrastructure
• Periodic security review

6. Data Retention

Personal data is retained only as long as necessary to fulfill service purposes or comply with legal requirements under Indian law.

7. User Rights Under Indian Law

As per the Digital Personal Data Protection Act, 2023, you have the right to:

• Access your personal data
• Request correction or updating of inaccurate data
• Request erasure of personal data
• Withdraw consent
• Grievance redressal

8. Grievance Officer

In accordance with Rule 5(9) of the SPDI Rules, the contact details of the Grievance Officer are provided below:

Name: Soumya Ranjan Sahoo
Email: care@laundraywalla.com
Phone: +91-977-618-7777
Address: [Your Business Address, India]

Grievances shall be addressed within 30 days from the date of receipt.

9. Children’s Privacy

Our services are not directed to individuals below 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy periodically to comply with changes in law or service improvements.

11. Contact Information

LAUNDRAYWALLA
Website: https://laundraywalla.com
Email: care@laundraywalla.com
Phone: +91-977-618-7777